Shipping 1 - 3 working days|Shipping within the European Union!*|Not good = Money back guarantee*

Shipping within the European Union!*

General Terms and Conditions

Table of contents

Article 1 Definitions
Article 2 Entrepreneur’s identity
Article 3 Applicability
Article 4 The offer
Article 5 The agreement
Article 6 Right of cancellation
Article 7 Cost involved with cancellation
Article 8 Exclusion right of cancellation
Article 9 Pricing
Article 10 Conformity and warranty
Article 11 Delivery and execution
Article 12 Duration transactions: duration, cancellation and extension
Article 13 Payment
Article 14 Complaints procedure
Article 15 Liability
Article 16 Force majeure
Article 17 Disputes
Article 18 Additional or deviating provisions

Article 1 Definitions

In these terms and conditions is meant under:

  1. reflection time; the period within which the customer can make use of his right of withdrawal.
  2. Customer; the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur.
  3. Day; calendar day
  4. Duration transaction; a distance contract with regard to a series of products and/or services of which the delivery and/or purchase obligation is spread over time.
  5. Durable data carrier; any means that enables the customer or entrepreneur to store information addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.
  6. Right of cancellation; the option for the customer to cancel the distance contract within the cooling-off period.
  7. Model form; the model form for cancellation made available by the entrepreneur for the customer to be filled out if customer requires to make use of his right of cancellation.
  8. Entrepreneur; the natural or legal person who offers products and/or services to customers at a distance.
  9. Distance contract; an agreement in which, in the context of a system organized by the entrepreneur for distance selling of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication.
  10. Technology for distance communication; medium that can be used to conclude an agreement, without the customer and entrepreneur simultaneously meeting in the same room.
  11. Terms and Conditions; the present general terms and conditions of the entrepreneur

Article 2 Entrepreneur’s identity

Olive Styling
Torenstraat 10
3861 BT Nijkerk
+31 (0)6 313 394 65, available weekdays from 09:00 to 17:00, if no answer please leave your name and phone number where you can be reached. You will be called back within 24 hours on working days.
info@olivestyling.nl , you will receive a response within 48 hours on working days.
Chamber of Commerce 80450075|VAT NL003439958B39

Article 3 Applicability

  1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and orders concluded between the entrepreneur and customer.
  2. Before the distance contract is concluded, the text of these general terms and conditions is made available to the customer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed at the entrepreneur and upon customer’s request they will be sent free of charge as soon as possible.
  3. If the distance contract is electronically concluded , notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the customer electronically in such a way that the customer can store these in a simple way on a sustainable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the customer can electronically take notice of the general terms and conditions and upon customer’s request these therms and conditions will be sent in an electronical way or in any another way free of charge.
  4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and the customer can always invoke the applicable provision that is most favorable to him in the event of conflicting general terms and conditions is.
  5. If, at any time, one or more provisions in these general terms and conditions are wholly or partially void or destroyed, then the agreement and these terms and conditions will remain in force for the rest and the relevant provision will be replaced by a provision in mutual consultation without delay of the original as closely as possible.
  6. Situations that are not regulated in these general terms and conditions must be assessed ‘in the spirit’ of these general terms and conditions.
  7. Unclarities about the explanation or contents of one or more provisions of the terms and conditions must be explained ‘in the spirit’ of these general terms and conditions of Olive Styling.

Article 4 The offer

  1. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer. Gift vouchers are valid for two years from the date of issue.
  2. The offer is without obligation. The entrepreneur is entitled to change and adjust the offer.
  3. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the customer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.
  4. All images, specifications, data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.
  5. Images accompanying products are a true representation of the products offered. Entrepreneur cannot guarantee that the displayed colours correspond exactly to the real colours of the products.
  6. The entrepreneur can never be held liable if a colour does not correspond to the product received.
  7. Each offer contains such information that it is clear to the customer what the rights and obligations are attached to the acceptance of the offer. This concerns in particular:
  • the price including taxes;
  • shipping costs if any;
  • the manner in which the agreement will be concluded and which actions are required for this;
  • whether or not the right of cancellation applies;
  • the method of payment, delivery and execution of the agreement;
  • the period for acceptance of the offer, or the period within which the entrepreneur guarantees the price;
  • the amount of the rate for distance communication if the costs of using the technology for distance communication are calculated on a basis other than the regular base rate for the medium of communication used;
  • whether the agreement will be archived after its conclusion, and if so, how it can be consulted by the customer;
  • the way in which the customer, before concluding the agreement, can check and, if required, restore the data provided by him in the context of the agreement;
  • that in addition to Dutch, the agreement may be concluded in English;
  • the codes of conduct to which the entrepreneur is subject and the way in which the customer can electronically consult these codes of conduct; and
  • the minimum duration of the distance contract in case of a long-term transaction.
  • the available sizes, colours and type of materials.

Article 5 The agreement

  1. Subject to the provisions of paragraph 4, the agreement is concluded at the time of acceptance by the customer of the offer and compliance with the associated conditions.
  2. If the customer has accepted the offer electronically, the entrepreneur will immediately electronically acknowledge receipt of the acceptance of the offer. As long as the receipt of this acceptance has not been acknowledged by the entrepreneur, the customer can dissolve the agreement.
  3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and will ensure a safe web environment. If the customer pays electronically, the entrepreneur will observe appropriate security measures.
  4. The entrepreneur can inform himself – within legal frameworks – whether the customer can meet his payment obligations, as well as about all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request or to lay down special conditions to the implementation.
  5. The entrepreneur will send the following information to the customer with the product or service, in writing or in such a way that it can be stored by the customer in an accessible manner on a durable data carrier:
    • the visiting address of the entrepreneur’s establishment where the customer can go with complaints;
    • the conditions under which and the manner in which the consumer can make use of the right of cancellation, or a clear statement regarding the exclusion of the right of cancellation;
    • the information about warrantly and existing after-sales service;
    • the information included in Article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the customer before the execution of the agreement;
    • the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.
  6. In case of a long-term transaction, the provision in paragraph 4 only applies to the first delivery.
  7. Every agreement is entered under the suspensive conditions of sufficient availability of the products concerned.

Article 6 Right of cancellation

At delivery of products

  1. When purchasing products, the customer has the option to dissolve the agreement without stating reasons during 14 days. This reflection period starts on the day after receipt of the product by the customer or a representative designated in advance by the customer and announced to the entrepreneur.
  2. During the cooling-off period, the customer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of cancellation, he will return the product with all accessories supplied and – if reasonably possible – in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
  3. If the customer wishes to make use of his right of cancellation he is obliged to make this known to the entrepreneur within 14 days after receipt of the product. The customer must make this known by means of the model form. After the customer has indicated that he wishes to make use of his right of cancellation, the consumer must return the product within 14 days. The customer must prove that the delivered goods have been returned on time, for example by means of proof of shipment.
  4. If, after the expiry of the periods referred to in paragraphs 2 and 3, the customer has not indicated that he wishes to make use of his right of withdrawal and has not returned the product to the entrepreneur, the purchase is a fact.

At providing services

  1. When providing services, the customer has the option to dissolve the agreement without stating reasons for at least 14 days, commencing on the day of entering into the agreement.
  2. To make use of his right of cancellation, the customer will follow the reasonable and clear instructions provided by the entrepreneur with the offer and/or at the latest upon delivery.

Article 7 Costs in case of cancellation

  1. If the customer makes use of his right of withdrawal, at most the costs of return will be for his account.
  2. If the customer has paid an amount, the entrepreneur will refund this amount as soon as possible, but at the latest within 14 days after cancellation. This is subject to the condition that the product has already been received back by the web retailer or conclusive proof of complete return can be submitted. Refunds will be made via the same payment method used by the customer unless the customer expressly authorizes another payment method.
  3. In the event of damage to the product due to careless handling by the customer, the customer is liable for any loss in value of the product.
  4. Depreciation occurs if a product is visibly damaged or if the product has been used.
  5. The customer cannot be held liable for depreciation of the product if the entrepreneur has not provided all legally required information about the right of cancellation, this must be done before the purchase agreement is concluded.

Article 8 Exclusion right of cancellation

  1. The entrepreneur can exclude the customer’s right of cancelltion for products as described in paragraphs 2 and 3. The exclusion of the right of cancellation only applies if the entrepreneur has stated this clearly in the offer, at least in time for the conclusion of the agreement.
  2. Exclusion of the right of cancellation is only possible for products:
    • that have been established by the entrepreneur in accordance with the customer’s specifications;
    • which are clearly personal in nature;
    • which by their nature cannot be returned;
    • which can spoil or age quickly;
    • whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence; for single newspapers and magazines;
    • for audio and video recordings and computer software of which the customer has broken the seal.
    • for hygienic products of which the consumer has broken the seal.
  3. Exclusion of the right of cancellation is only possible for services:
    • relating to accommodation, transport, restaurant business or leisure activities to be carried out on a specific date or during a specific period;
    • of the delivery which have started with the express consent of the customer before the cooling-off period has expired;
    • concerning betting and lotteries.

Article 9 Pricing

  1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.
  2. Contrary to the previous paragraph, the entrepreneur can offer variable prices for products or services of which prices are subject to fluctuations in the financial market and on which the entrepreneur has no influence. This dependence on fluctuations and the fact that any prices quoted for are target prices are stated in the offer.
  3. Price increases within three months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions.
  4. Price increases from three months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
    • they are the result of legal regulations or provisions; or
    • the customer has the authority to cancel the agreement with effect from the day on which the price increase takes effect.
  5. The prices of products or services stated in the offer are including VAT.
  6. All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the entrepreneur is not obliged to deliver the product according to the incorrect price.

Article 10 Conformity and Warranty

  1. The entrepreneur guarantees that the products and/or services comply with the agreement, with the specifications stated in the offer, with the reasonable requirements of reliability and/or usability and the legal provisions and/or usability existing on the date of the conclusion of the agreement and/or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
  2. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the customer can assert against the entrepreneur on the basis of the agreement.
  3. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within two weeks after delivery. The products must be returned in the original packaging and in new condition.
  4. The entrepreneur’s warranty period corresponds with the manufacturer’s warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the customer, nor for any advice regarding the use or application of the products.
  5. The warranty does not apply if:
  • The customer has repaired and/or modified the delivered products himself or has had them repaired and/or processed by third parties;
  • The delivered products have been exposed to abnormal conditions or are otherwise carelessly handled or contrary to the instructions of the entrepreneur and/or to the instructions on the packaging;
  • The defectiveness is wholly or partly the result of regulations that the government has made or will make with regard to the nature or quality of the materials used.

Article 11 Delivery and execution

  1. The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.
  2. The place of delivery within the European Union is the address that the customer has made known to the company.
  3. With due observance of what is stated in paragraph 4 of this article, the company will execute accepted orders expeditiously, but at the latest within 30 days, unless the customer has agreed to a longer delivery period. If the delivery is delayed, or if an order cannot or only partially be executed, the customer will be notified of this no later than 30 days after placing the order. In that case, the customer has the right to dissolve the agreement without costs. The customer is not entitled to compensation.
  4. All delivery times are indicative. The customer cannot derive any rights from any stated terms. Exceeding a term does not entitle the customer to compensation.
  5. In the event of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount that the customer has paid as soon as possible, but no later than 14 days after dissolution.
  6. If delivery of an ordered product proves to be impossible, the entrepreneur will make every effort to make a replacement item available. At the latest upon delivery, it will be stated in a clear and comprehensible manner that a replacement item is delivered. For replacement items right of cancellation can not be excluded. The costs of any return shipment are for the account of the customer.
  7. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the customer or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.

Article 12 Duration transactions: duration, cancellation and extension

Cancellation

  1. The customer can terminate an agreement that has been entered into for an indefinite period and that extends to the regular delivery of products or services, with due observance of the agreed cancellation rules and a notice period of no more than one month.
  2. The customer can terminate an agreement that has been entered into for a definite period and which extends to the regular delivery of products or services, at any time towards the end of the definite term, with due observance of the agreed cancellation rules and a notice period of no more than one month.
  3. The customer can accept the agreements referred to in the previous paragraphs:
  • cancel at any time and not be limited to cancellation at a particular time or period;
  • at least cancel in the same way as they entered into by him;
  • always cancel with the same notice period as the entrepreneur has stipulated for himself.

Extension

  1. An agreement that has been entered into for a definite period and which extends to the regular delivery of products or services may not be tacitly extended or renewed for a definite period.
  2. Notwithstanding the previous paragraph, an agreement that has been entered into for a definite period of time and which extends to the regular delivery of daily newspapers, weekly newspapers and magazines may be tacitly extended for a fixed term of a maximum of three months, if the customer opposes this extended agreement he can cancel it at the end of the extension with a notice period of no more than one month.
  3. An agreement with a limited duration for the regular delivery of daily newspapers, weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.

Duration

  1. If an agreement has a duration of more than one year, the customer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose cancellation before the end of the agreed duration.

Article 13 Payment

  1. Unless otherwise agreed, the amounts owed by the customer must be paid within seven working days after the start of the reflection period as referred to in Article 6 paragraph 1. In the case of an agreement to provide a service, this period starts after the customer has received the confirmation of the agreement.
  2. The customer has the obligation to immediately report inaccuracies in provided or stated payment details to the entrepreneur.
  3. In the event of non-payment by the customer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the customer in advance with a minimum of € 50,00.

Article 14 Complaints procedure

  1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure. If the customer has a complaint, it should first be made known to us by emailing contact@olivestyling.nl.
  2. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will answer within the period of 14 days with a notification of receipt and an indication when the customer can expect a more detailed answer.
  3. If the complaint cannot be resolved in mutual consultation, a dispute will arise that is subject to the dispute settlement procedure.
  4. In case of complaints, a customer must first turn to the entrepreneur.
  5. A complaint does not suspend the entrepreneur’s obligations, unless the entrepreneur indicates otherwise in writing.
  6. If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will, at its discretion, replace or repair the delivered products free of charge.
  7. Article 15 Liability

    1. Olive Styling is only liable for direct damage to the customer, which is directly and exclusively the result of a (serious) shortcoming or intent on the part of Olive Styling.
    2. Olive Styling is not liable for damage caused by relying on incorrect or incomplete information provided by the customer, for direct or indirect damage caused by third parties, lost profit, loss of business data, for collateral damage or for damage resulting from any inaccuracies in the system.
    3. Third parties can never hold Olive Styling liable.

    Article 16 Force majeure

    1. Olive Styling does not have to fulfill its obligations if it is hindered by circumstances beyond its control.
    2. Force majeure is understood to mean – in addition to what is understood below in the law and jurisprudence – all external causes, foreseen or unforeseen, on which Olive Styling has no influence and as a result of which it is unable to fulfill its obligations.
    3. This also includes any illness or incapacity for work. In this case an attempt is made to find a suitable solution.

    Article 17 Disputes

    1. Contracts between the entrepreneur and the customer to which these general terms and conditions relate are exclusively governed by the Dutch law. Even if the customer resides outside the Netherlands.
    2. The Vienna Sales Convention does not apply.

    Article 18 Additional or deviating provisions

    Additional provisions or provisions that deviate from these general terms and conditions may not be to the detriment of the customer and must be recorded in writing or in such a way that they can be stored by the customer in an accessible manner on a durable data carrier.